Consumer Advisor

Who they are

They believe that life is for living, so you should be able to choose the furniture you want so you can enjoy it without worrying about accidents and damage.

That’s why they’ve developed:

• Furniture Protection Plans to give you total peace of mind
• Professional grade furniture care products to help you keep your home looking its best
• Flexible repair services to enable you to hold on to your loved furniture pieces
• Founded in 1915, the Guardsman brand is well known and covers not just the UK, but also operates in North America, Australia and Europe.
• They have over 100 years’ experience caring for furniture, developing new techniques, tools and products to achieve the best result.
• They are passionate about nurturing in-house talent and expertise, from expert furniture manufacturing knowledge to award winning products and services and everything in between; they know it’s their job to care for you and your furniture and we won’t let you down.

Job Description

The role of the Consumer Advisor is to deal with all telephone communication from consumers who have purchased a furniture plan and require our services. You will also be providing an excellent customer service experience for the consumer and to log claims accurately.

Main Duties

• To deal with all telephone communications from consumers who have purchased a furniture care plan and would like to log a new claim and to record information accurately and correctly and notes added accordingly
• To log or decline new claims correctly
• To provide consumers with an update on their existing claims and notes added accordingly
• To be able to raise new leads for the technicians
• To ensure that all calls audits meet the minimum score of 90%
• To ensure that all calls are answered within our agreed service levels
• To process web claim forms within 5 working days
• Perform other duties as assigned by the Team Manager

Monday-Friday 9am-5pm with 1 hour for lunch

The ideal candidate

Essential

• Proficient in Microsoft Office applications – Word, Excel, PowerPoint, Outlook
• Excellent communication skills
• Excellent customer service skills
• Good attention to detail and accuracy when entering information onto SAS (Internal
computer system)