Field Services Administrator

Who they are

Furniture is their passion

They believe that life is for living, so you should be able to choose the furniture you want so you can enjoy it without worrying about accidents and damage.

That’s why we’ve developed:

– Furniture Protection Plans to give you total peace of mind
– Professional grade furniture care products to help you keep your home looking its best
– Flexible repair services to enable you to hold on to your loved furniture pieces

Founded in 1915, the Guardsman brand is well known and covers not just the UK, but also operates in North America, Australia and Europe. They have over 100 years’ experience caring for furniture, developing new techniques, tools and products to achieve the best result. They are passionate about nurturing in-house talent and expertise, from expert furniture manufacturing knowledge to award winning products and services and everything in between; they know it’s their job to care for you and your furniture and they won’t let you down.

Job Description

Summary of role

They are searching for a highly organised and efficient individual that can display excellent communication skills, strong decision-making, and an organised and methodical way of working. In this role, the successful candidate will be responsible for liaising between customers and technicians to ensure all planned service visits are scheduled effectively and that customers receive a smooth and efficient service, ensuring that deadlines and SLAs are constantly achieved, whilst maintaining exceptional levels of customer service which support our Company Strategy and values.

Main Duties

• Provide a high level of customer service and support to the external field service network
• High level of telephone support both external and internal
• Process work on the existing company CRM system
• Onboard new customers and technicians as required
• Process emails within given timescales
• Handling general queries from the networks and resolving problems that arise with purchase orders
• Ensure all work from the field has the appropriate paperwork, is processed, successfully to enable closure of the work and invoicing

The ideal candidate

Skills/experience

Essential

• Previous experience providing administration support to a field service team would be beneficial
• Exceptional organisational skills with a strong attention to detail and a methodical approach to work
• Demonstrable experience of delivering excellent customer service
• Excellent communication skills, both verbal and written, with the ability to liaise with managers at all levels
• The ability to manage clients’ expectations and requirements
• A strong team player, with an ability to work independently and an adaptable and flexible approach to work
• Strive to meet and go above personal and team targets and objectives
• Excellent geographical knowledge
• Strong Word and Excel skills.